Privacy Policy

Depending on how you interact with GuideMe, we may collect the following information:

We use your information to:

• Deliver The GuideMe Method™ and associated programmes
• Personalise your transformation journey
• Generate personalised assessments and transformation roadmaps
• Coordinate support from GuideMe Specialists where appropriate
• Process payments
• Provide customer support
• Improve our services, resources and platform
• Monitor programme effectiveness
• Comply with legal and regulatory obligations
• Protect the safety and security of our users

Under UK GDPR, we rely on one or more of the following lawful bases:

• Consent – where you have given us permission to process specific information.
• Contract – to provide the services you have enrolled in.
• Legitimate Interests – to improve GuideMe, maintain security and enhance user experience.
• Legal Obligation – where we are required to comply with applicable laws or regulations.

Where we process special category health-related information, we do so only where a lawful basis and an appropriate condition under UK data protection law applies.

We treat your information with the highest level of confidentiality.

We do not sell your personal information.

Your information may be shared only where necessary with:

• GuideMe Specialists supporting your programme
• Secure payment providers
• Technology providers supporting our platform
• Professional advisers where legally required
• Regulatory or legal authorities where required by law

All third-party providers are required to maintain appropriate security and confidentiality standards.

GuideMe uses appropriate technical and organisational security measures to protect your personal information against unauthorised access, misuse, loss or disclosure.

While no online system can guarantee absolute security, we continually review and improve our security practices.

We retain personal information only for as long as necessary to:

• Deliver our services
• Meet legal and regulatory requirements
• Resolve disputes
• Maintain appropriate business records

When information is no longer required, it will be securely deleted or anonymised.

Under UK GDPR, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information (where legally applicable)
• Restrict or object to processing
• Request a copy of your information in a portable format
• Withdraw consent where processing relies on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

GuideMe uses cookies and similar technologies to:

• Improve website performance
• Understand how visitors use our website
• Enhance your browsing experience
• Support website analytics

You can manage or disable cookies through your browser settings at any time.

Where personal information is transferred outside the United Kingdom, GuideMe will ensure appropriate safeguards are in place in accordance with UK GDPR.

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business operations.

The latest version will always be published on our website with the updated effective date.